Haymack Auto Glass (“Haymack”) stands behind the quality of our workmanship. We warrant that auto glass replacement work performed by Haymack will meet the Safe, Proper Repair and Replacement standards applicable under the ICBC Glass Repair Program and will be completed using appropriate industry and manufacturer procedures.
This limited warranty applies for as long as you remain the registered owner of the vehicle on which the work was performed. The warranty is not transferable and automatically expires when ownership of the vehicle is transferred.
The warranty covers defects resulting from Haymack’s workmanship, including the installation of the glass, mouldings, adhesives and related installation components. Where applicable, it also covers workmanship associated with vehicle systems or calibration services performed or arranged by Haymack as part of the glass replacement.
Materials and parts supplied by Haymack are covered for the period specified by the applicable manufacturer or parts supplier.
Where a covered workmanship issue is confirmed, Haymack will, at its discretion, repair or correct the affected work at no additional charge to the customer.
Windshield repair is intended to restore the structural integrity of damaged glass and reduce the likelihood of the damage spreading. A repair may remain visible after completion and cannot restore the windshield to its original cosmetic condition.
Because damaged glass is affected by temperature changes, vehicle movement, road conditions and subsequent impacts, Haymack cannot guarantee that a repaired chip or crack will never spread. If an ICBC-covered windshield repair subsequently fails, Haymack will assist with the applicable ICBC failed windshield repair process where eligible.
What This Warranty Does Not Cover
This warranty does not cover new stone chips, cracks, impacts or other damage occurring after the original service, or damage resulting from collision, vandalism, theft, extreme environmental conditions, misuse, improper vehicle maintenance or unreasonable use or care of the vehicle.
The warranty does not cover pre-existing damage, vehicle body deterioration, corrosion, structural movement or defects unrelated to the work performed by Haymack.
The warranty may also not apply where the glass, installation or related components have subsequently been removed, altered, repaired or modified by another repair facility or third party.
Normal cosmetic characteristics of repaired stone chips or cracks are not considered defects in workmanship.
If you believe there is a problem with work performed by Haymack, please contact us as soon as reasonably possible and provide Haymack with an opportunity to inspect the vehicle and correct any covered workmanship issue.
With the customer’s authorization, Haymack will correct qualifying warranty concerns promptly whenever reasonably possible.
Where circumstances make returning the vehicle to the original Haymack facility impractical, Haymack may arrange for corrective work to be completed by another qualified ICBC Glass Repair Program facility. Any such arrangements must be authorized by Haymack before the corrective work is performed.
Haymack remains responsible for resolving covered workmanship issues where another facility has been contracted by Haymack to perform the corrective work.
For work completed under an ICBC glass claim, the written warranty documentation should include the ICBC claim number, Haymack facility, customer name and applicable vehicle information in accordance with ICBC Glass Repair Program requirements.
If you have questions about your warranty or believe warranty service may be required, please contact your nearest Haymack Glass location.
